Open to opportunities

Gihan Wick

@gihanwick

Message

I build customer success, revenue operations, and scalable service processes for global OEMs.

Canada

Message

What I'm looking for

I'm looking to lead customer success, revenue operations, or service organizations where I can build scalable processes, develop teams, use data to improve customer outcomes, and create long-term customer partnerships.

I've supported global OEMs in the clean-energy sector for more than 20 years at Ballard Power Systems and AFCC, building customer-care, pricing, service, warranty, and business-process capabilities. I now lead Revenue Operations at Reliance Foundry, responsible for a $20M+ revenue plan across the full customer journey.

I've improved sales-order conversion rates from the mid-20% range to the mid-30% range in under six months, led service revenue and warranty support programs, and helped reduce service-parts inventory from $10M to under $5M. My work connects Sales, Finance, Operations, Engineering, IT, and logistics around practical processes that scale.

I believe customer success is earned through daily excellence, honest listening, and long-term partnership. I bring a calm, collaborative approach to complex problems, using ERP data, KPI dashboards, process redesign, coaching, and pricing strategy to create better outcomes for customers and teams.

Experience

Work history, roles, and key accomplishments

Current

Revenue Operations Manager

Current

Reliance Foundry

Mar 2026 - Present (6 months)

Responsible for growing a $20M+ revenue plan with full sales funnel ownership. Leading a team of Inside Sales Category Managers through transformational change to double revenue, including hiring, onboarding, and coaching to improve conversion rates.