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Keila Lainez

@keilalainez

Project Manager at 30DayBrand/Mike L. Murphy coordinating 10+ client accounts and keeping deadlines, deliverables, and teams organized.

Honduras

Message

At 30DayBrand/Mike L. Murphy, I provide executive and administrative support while coordinating 10+ concurrent client accounts. I keep deadlines, priorities, communication, and deliverables organized across teams.

I develop SOPs and internal documentation, maintain project tracking systems, and support visibility across active workstreams. I also schedule meetings, track action items, and help resolve workflow and scheduling conflicts.

At Law Office of Jennifer L. Bennett, I coordinated cases from intake through submission, supporting client follow-ups and time-sensitive administrative work. I implemented Fireflies.ai to improve meeting documentation and streamline follow-up tracking.

Earlier, I coordinated client deliverables and timelines at Videocast and audited case files, calls, and workflows at Raleigh Immigration Law Firm. At Connect Cowork – Raíz Capital S. de R.L., I coordinated event logistics and vendors and supervised a 3-person administrative support team.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / Executive & Marketing Operations Support

Current

30DayBrand/Mike L. Murphy

Feb 2025 - Present (1 year 9 months)

Provide executive and administrative support to leadership, including calendar management, inbox coordination, and scheduling. Coordinate 10+ concurrent client accounts, ensuring deadlines and deliverables stay organized across teams.

Calendar Management Inbox Management Scheduling Meeting Support Project Coordination Account Management Documentation SOP Development Process Improvement Slack Airtable Trello ClickUp Calendly Zoom ChatGpt Fireflies AI

Case Coordinator

Law Office of Jennifer L. Bennett

Nov 2023 - Nov 2024 (1 year)

Managed attorney calendars, inbox coordination, scheduling, and time-sensitive administrative support. Audited client calls and case files to ensure documentation and legal requirements were met before submission.

Calendar Management Inbox Management Scheduling Client Communication Case Coordination Audit Documentation Workflow Organization Fireflies AI Process Improvement

Account Manager & Project Support

Videocast

Jun 2023 - Oct 2023 (4 months)

Managed communication between clients and internal teams to keep projects organized and moving forward. Coordinated deliverables, timelines, deadlines, and follow-ups across multiple active client accounts.

Client Communication Project Coordination

Deliverable Management

Timeline management Client Onboarding Scheduling Documentation Quality Review

Quality Assurance Analyst

Raleigh Immigration Law Firm

Jul 2020 - Jun 2023 (2 years 11 months)

Audited client calls, case files, and workflows to ensure quality, compliance, and procedural accuracy. Monitored team performance and tracked case progress from intake through resolution.

Quality Assurance Audit

Compliance

Case Management

Reporting

Data Tracking SOP Development Documentation Meeting Coordination Process Improvement

Office Administrator & Team Supervisor

Connect Cowork – Raíz Capital S. de R.L.

Sep 2018 - May 2020 (1 year 8 months)

Coordinated logistics for conferences, workshops, seminars, and corporate events. Supervised a 3-person administrative support team and managed vendor communication and operational logistics.

Event Coordination Logistics Coordination Vendor Management Scheduling Team Supervision Administrative Operations Customer Service

Client Support Specialist

Startek

Nov 2014 - Sep 2018 (3 years 10 months)

Provided high-volume customer support in a fast-paced environment. Managed documentation, issue follow-ups, and customer communication with professionalism and attention to detail.

Customer Support

Documentation Issue Resolution Communication Skills