Kehinde Olorunmola
@kehindeolorunmola
Customer support specialist at Zivo Real Estate Technology, helping buyers, renters, and agents navigate its platform.
NigeriaWhat I'm looking for
At Zivo Real Estate Technology, I guide property buyers, renters, land investors, and real estate agents through the platform. I respond to enquiries about properties, prices, and locations across live chat, phone, and email.
At MULTICHOICE GROUP, I assisted customers with DStv and GOtv subscriptions, package changes, bills, and payment issues. I documented customer interactions, complaints, and resolutions in the company’s system.
At ISON EXPERIENCE, I answered customer calls, shared information about products and policies, and helped address concerns. I also assisted with industrial inspections and reporting at Standards Organization of Nigeria (SON).
Experience
Work history, roles, and key accomplishments
Customer success and support
Zivo Real Estate Technology
Jan 2026 - Present (10 months)
Guided property buyers, renters, land investors, and real estate agents through the platform. Responded to customer enquiries via live chat, phone, email, and other channels, and updated customer information in a CRM system.
Industrial Inspector Officer (NYSC)
Standards Organization of Nigeria (SON)
Jan 2025 - Present (1 year 10 months)
Assisted in inspection and monitoring of companies to ensure compliance with industrial standards and regulations. Participated in routine factory inspections and prepared inspection reports.
Customer service representative
Multichoice Group
Jan 2024 - Present (2 years 10 months)
Responded to customer inquiries via phone, email, and live chat. Assisted with subscription renewals, upgrades, downgrades, cancellations, and payment-related issues.
Call Center Agent
Ison Experience
Jan 2023 - Present (3 years 10 months)
Answered incoming and outgoing calls, provided accurate product and service information, and resolved customer concerns. Documented interactions and maintained positive customer relationships.
Education
Degrees, certifications, and relevant coursework
HubSpot
Customer and Sales, Customer Service and Sales
Completed the Customer and Sales certification from HubSpot, covering customer relationship management and sales techniques.
Federal University Oye-Ekiti
Bachelor of Science, Industrial Chemistry
2019 - 2024
Pursued a Bachelor of Science in Industrial Chemistry, gaining a strong foundation in chemical processes and laboratory techniques.
National Youth Service Corps
National Youth Service Corps (NYSC), Service
Completed the National Youth Service Corps (NYSC) program, a mandatory one-year service for Nigerian graduates.
Zendesk
Certified Customer Service Professional, Customer Service
Earned the Certified Customer Service Professional certification from Zendesk, demonstrating proficiency in customer support tools and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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