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kehanvi patel

@kehanvipatel

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Dedicated Merchant Success Manager focused on enhancing user experiences.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while enhancing user experiences in a collaborative environment.

I am a dedicated and goal-oriented Merchant Success Manager with a strong background in engineering. My experience includes diagnosing technical issues and guiding users through solutions, all while enhancing store performance. I aim to ensure a smooth and positive experience for users, empowering them to succeed in their business endeavors.

Currently, I manage a team of 12 members at Appstle Solutions, where I focus on providing exceptional support to merchants using Shopify. I implement best practices to improve merchant satisfaction and store performance, contributing to our reputation as a top third-party app in the Shopify App Store.

Experience

Work history, roles, and key accomplishments

Current

Merchant Success Manager

Current

Appstle Solutions

Feb 2022 - Present (3 years 3 months)

Currently managing a team of 12 members, focusing on providing exceptional support to merchants using Shopify. Implementing best practices to improve merchant satisfaction and store performance.

Team Management Shopify Performance Communication Skills Problem Solving Technical Troubleshooting Customer Satisfaction

Merchant Success Engineer

Appstle Solutions

Oct 2021 - Feb 2022 (4 months)

Worked closely with merchants to troubleshoot and resolve technical issues related to third-party app integrations. Contributed to maintaining Appstle's ranking as one of the top third-party apps in the Shopify App Store.

Technical Troubleshooting Third Party Integrations Communication Skills Problem Solving Customer Satisfaction Performance Tracking Team Collaboration

Developer

Techminers Technologies Pvt Ltd

Jan 2018 - Feb 2018 (1 month)

Developed an interactive job portal for students, facilitating job placements and managing student details for the college's training and placement department.

Web Development Job Portal Development Technical Skills Problem Solving Project Management Communication Skills