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Keerthana Kamalesh

@keerthanakamalesh

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Account Manager at Bharti Airtel who grew enterprise accounts and ranked #1 nationally in the Rising Star Award.

India

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What I'm looking for

I'm seeking an Account Manager role where I can bring an ownership-driven, metrics-focused approach.

At Bharti Airtel Ltd, I managed a portfolio of 75 enterprise accounts from onboarding through post-sales support. I identified and closed upsell and cross-sell opportunities that contributed ₹1.5 million within 12 months of ramp-up.

I coordinated with network, operations, and billing teams to resolve escalations, cutting turnaround time by 60%. I also used performance reports and usage analysis to inform account retention and expansion strategy.

I was recognized with the Rising Star Award for first position nationally in December 2025. I applied Lean Six Sigma principles to onboarding and previously supported market research and campaign documentation as a Marketing Intern at Chakra SMT Pvt Ltd.

Experience

Work history, roles, and key accomplishments

Account Manager

Bharti Airtel Ltd

Mar 2025 - Jul 2026 (1 year 4 months)

Managed a portfolio of 75 enterprise accounts, driving growth through upsell and cross-sell opportunities. Resolved escalations end-to-end, cutting resolution turnaround time by 60% and improving customer satisfaction.

Account Management Customer Retention Upselling Cross Selling Escalation Resolution Solution Selling Qualifying Prospects Enquiry Management Lean Six Sigma Power BI Excel Sales Reporting Analytics Stakeholder Communication Cross functional Coordination Data Driven Decision Making

Marketing Intern

Chakra SMT Pvt Ltd

Sep 2024 - Oct 2024 (1 month)

Conducted market research and competitive analysis to inform outreach and customer engagement strategy. Maintained campaign documentation and performance data, supporting campaigns with consistent accuracy and organization.

Market Research Competitive Analysis Campaign Documentation Data organization