Open to opportunities

Sanchi User

@sanchiuser1

Account Manager focused on key accounts, client success, renewals, and expansion—driving growth and protecting satisfaction.

India

Message

What I'm looking for

I’m looking for a role where I can own key accounts end-to-end—leading renewals, consultative up-selling, proposal development, and escalations—while improving CSAT and protecting churn through strong client relationship management.

I’m an Account Manager with 1 year 6 months of experience driving key account management, client success, and commercial negotiation. As the sole account owner, I manage the full client life cycle across a 40+ account portfolio worth INR 1.2 Cr—owning retention, renewals, and expansion end-to-end.

I focus on consultative up-selling and churn risk mitigation to deliver measurable growth, generating INR 20L+ in annual expansion revenue and achieving an 88% average client satisfaction (CSAT). I build and present commercial proposals, coordinate directly with leadership and stakeholders, and lead contract renewals and pricing negotiations to maximize account value while preserving trust through escalations.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Updot

Jan 2025 - Present (1 year 6 months)

Sole account manager for a 40+ account portfolio, managing client lifecycle across retention, renewals, and expansion. Drove INR 20L+ annual expansion revenue via consultative up-selling, led 7+ contract renewals and escalations, and maintained 88% CSAT.

Key Account Management Client Success Client Retention Churn Risk Management Consultative Selling Contract Renewal Commercial Negotiation Proposal Development Customer Escalation Management

Digital Marketing Intern

Credit Saison India

Apr 2024 - Oct 2024 (6 months)

Coordinated vendor creative workflows and supported campaign execution, including brief development and oversight. Conducted competitor research and social media analysis, and led social media content planning that contributed to an 8% reach increase.

Vendor coordination Creative Briefs Competitor Research Social Media Analysis Content Strategy Campaign Planning

Head of Organizing

Student Council, Jain College

Jan 2021 - Jan 2024 (3 years)

Led a 100+ member organizing team across intra- and inter-college fests, managing logistics and resource allocation. Coordinated cross-functional teams across 18 events in high-pressure, time-bound environments.

Team Leadership Event Planning Resource Allocation Logistics Management Cross functional Coordination Project Management