Terra Fawcett

At Discover Financial Services, I led full-cycle recruiting for high-volume roles, achieving 95%+ fill rates while sustaining monthly attrition below 12%.

I piloted a two-recruiter hiring model that helped new team members master each stage of recruitment, verify candidate quality, and reduce screening bias. I also partnered with business units to create an internal mobility SOP that standardized candidate processes and reduced compliance defects.

Before talent acquisition, I coached collections teams across inbound, recovery, and contractor liaison operations. I improved team performance through KPI management, call calibration, workflow realignment, negotiation coaching, and real-time support during cardmember interactions.

I'm motivated by building welcoming candidate experiences, developing people, and creating clear processes that help teams perform at their best.