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Delano McKinney

@delanomckinney

Results driven leader in operations, collections, finance, and talent acquisition; improving performance, efficiency, revenue, and hiring outcomes.

United States

Message

At PREMIER PROPERTY SOLUTIONS LLC, I lead residential real estate acquisitions and business operations. I evaluate opportunities through market research, financial analysis, property condition, and projected returns.

At EVOLUTION, I led talent acquisition operations and recruiting strategy in a high-volume environment. I partnered with hiring managers on staffing needs, managed candidate pipelines through applicant tracking systems, and reported recruiting metrics to senior management.

At CREDIT ACCEPTANCE CORPORATION, I managed 10 supervisor teams and 400+ collection specialists, using KPI management, coaching, and quality audits to direct performance. Earlier, I supervised loan servicing teams and managed credit decisions at WELLS FARGO FINANCIAL.

Experience

Work history, roles, and key accomplishments

Current

Owner / Acquisitions Manager

Current

Premier Property Solutions LLC

Sep 2021 - Present (5 years 1 month)

Led residential real estate acquisition activities, business operations, market research, financial analysis, and investment strategy. Negotiated purchase terms and managed relationships with real estate professionals and industry partners.

Real Estate Acquisition Financial Analysis Market Research Negotiation Investment Strategy Vendor Management Transaction Coordination

Talent Acquisition Manager

Evolution

Jan 2024 - Feb 2026 (2 years 1 month)

Led talent acquisition operations and recruitment strategy in a high-volume environment, aligning recruiting activity with staffing and business needs. Managed candidate sourcing, interviews, and hiring progress through applicant tracking systems.

Talent Acquisition Recruitment Sourcing Interviewing Applicant Tracking Systems Metrics Analysis Stakeholder Management

Operations Manager

Midland Credit Management

Sep 2023 - Jan 2024 (4 months)

Managed a 40-person garnishment operations team supporting business activity across 21 states. Led departmental performance initiatives to achieve and exceed monthly KPIs and operational targets.

Operations Management Team Leadership KPI Management Process Improvement SOP Development Cross Functional Collaboration Employee Development

Collections Manager

Credit Acceptance Corporation

Apr 2017 - Sep 2021 (4 years 5 months)

Managed 10 supervisor teams and 400+ collection specialists in a high-volume blended-dialing contact center environment. Developed and implemented collection strategies to reduce delinquency and improve portfolio performance.

Collections Call Center Operations KPI Management Coaching Training performance reporting Process Improvement

Loan Servicing Supervisor

Credit Acceptance Corporation

Dec 2007 - Mar 2017 (9 years 3 months)

Supervised up to 25 loan servicing specialists, driving performance against monthly productivity, service, and quality targets. Built a high-performing servicing team through daily coaching, feedback, and professional development.

Loan Servicing Team Leadership Performance Management Coaching Customer Experience FDCPA Compliance

Credit Manager / Senior Credit Manager

Wells Fargo Financial

Dec 2004 - Nov 2007 (2 years 11 months)

Managed credit decisions and evaluated customer financial profiles to determine appropriate lending product and risk exposure. Developed and implemented credit policies and procedures while supporting underwriting and portfolio objectives.

Credit Analysis Risk Assessment Underwriting Policy Development Mortgage Credit Card Sales