Open to opportunities

Eric Jones

@ericjones1

I am an experienced customer-focused credit consultant and sales leader specializing in credit repair and client retention.

United States

Message

What I'm looking for

I am seeking a client-facing credit or sales role where I can help clients improve financial health, coach teams, ensure compliance, and grow into management within a collaborative organization.

I am a customer-focused credit and sales professional with broad experience across banking, collections, credit repair, and online client support. I bring a practical, empathetic approach to helping individuals improve their financial standing.

At JPMorgan Chase I held multiple roles and advanced to Team Lead, negotiating payment arrangements, using skip tracing tools, and coordinating with repossession agents to manage delinquent accounts and protect collateral.

I transitioned into credit repair and sales, serving as Senior Sales Consultant and Manager in Training at Progrexion/Lexington Law Firm, where I provided credit consultations, retained clients, maintained regulatory compliance through call monitoring, and coached colleagues to improve performance.

I also supported clients with website development, domain registration and DNS verification, and SEO to strengthen online presence. Most recently I worked as a customer consultant advising prospects on refinance eligibility, debt-to-income analysis, and VA home loan options.

Experience

Work history, roles, and key accomplishments

Customer Consultant

Magnolia Bank

Mar 2025 - Jul 2025 (4 months)

Contacted prospects via outbound calls to assess refinance viability and VA home loan eligibility, assisting with debt-to-income calculations and borrower consultations.

Outbound Sales Mortgage Lending VA Loans Debt To Income Analysis Consultation Regulatory Compliance

Credit Repair Specialist

The Credit Pros

May 2023 - Mar 2024 (10 months)

Reviewed prospects' financial information and implemented targeted credit-repair strategies to improve clients' financial standing and credit profiles.

Financial Analysis Dispute Resolution Documentation Compliance

Senior Sales Consultant

Progrexion / Lexington Law Firm

Jan 2021 - Apr 2023 (2 years 3 months)

Provided credit consultations and enrolled clients in credit repair services, retained clients considering case cancellation, and coached sales agents as Manager in Training while maintaining compliance and case documentation.

Credit Consulting Sales Coaching Case Documentation Regulatory Compliance Training CRM

Website Developer

Webzuzu

Mar 2016 - Dec 2019 (3 years 9 months)

Developed custom websites, managed domain registration and DNS records, and implemented SEO to improve client indexing and search visibility.

HTML CSS WordPress SEO Domain Management DNS

Customer Care Consultant

GoDaddy

Feb 2015 - Mar 2016 (1 year 1 month)

Advised clients on website setup, domain registration, and DNS configuration, and provided SEO guidance to improve site indexing and visibility.

Customer Support Domain Management DNS SEO Website Setup Troubleshooting Client Communication

High Balance Collector

American Express

Feb 2013 - Dec 2014 (1 year 10 months)

Managed high-balance accounts, liaised with clients on account resolution, and executed actions to improve account standing while maintaining documentation and compliance.

Collections Client Communication Documentation Compliance Negotiation

Team Lead

JPMorgan Chase Bank, N.A.

Mar 2007 - May 2012 (5 years 2 months)

Held progressive collections roles, negotiated payment arrangements to prevent delinquency, utilized skip-tracing to locate borrowers and coordinated repossession efforts.

Collections Negotiation Skip tracing Team Leadership Risk Management Borrower Recovery