Open to opportunities

Kearra Tibbs

@kearratibbs

Message

Customer service and administrative assistant focused on organized front-office support.

United States

Message

What I'm looking for

I’m looking for a front-office/customer service role where I can manage calendars and appointments, communicate clearly with customers, and keep records organized while supporting a fast-paced team.

I’m a customer service rep/administrative assistant who keeps the front office running smoothly—answering phones, managing files, and organizing records with care. At Franklin & Prokopik, I managed front desk operations and supported attorneys with letters to attorneys and opposing counsel/pro se, including making and sending subpoenas.

I also bring hands-on customer support experience from Caliber Collision and Walmart, handling daily front office needs like greeting customers, maintaining the waiting area, and providing updates via email/text/phone. I’m skilled with Microsoft Office (Outlook, Word, Excel) and CCC One, and I’m CPR certified.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Caliber Collision

Jun 2022 - Jul 2023 (1 year 1 month)

Managed front office and customer waiting-area readiness, including cleanliness and stocked coffee station. Assisted customers by phone/email/text, created customer folders, and supported vehicle estimate workflows by moving/situating cars and documenting damage with photos.

Customer Service Email And SMS Updates Vehicle Estimate Support Damage Photo Documentation Scheduling coordination

Online Order Fulfillment

Walmart

Oct 2018 - May 2022 (3 years 7 months)

Fulfilled online grocery orders, bagged items, and placed groceries in staging areas for customer pickups. Supported store operations by stocking shelves, moving pallets, and updating pricing and labels.

Grocery Bagging Staging And Pickup Support Stocking shelves Customer Service

Customer Service Rep & Admin

Franklin & Prokopik

Managed front desk operations, answered phones, and handled file opening/closing and office restocking. Prepared letters and subpoenas for attorneys and organized medical records for IMEs, including transferring/burning records and maintaining filing.

Front Desk Support Phone Support Records Management Subpoena Preparation Web Based File Handling Microsoft Office