Open to opportunities

Keana Cooksey

@keanacooksey

Customer-focused front desk and office operations professional with 5+ years across administration, service, and marketing.

United States

Message

What I'm looking for

I’m seeking a challenging, rewarding position in Charleston where I can leverage my diverse skill set to contribute to a team’s success, while continuing to grow professionally in a fast-paced, customer-focused environment.

I’m a dynamic, detail-oriented professional with over 5 years of experience in customer service, administrative support, office operations, cleaning, and marketing. I create exceptional guest/client experiences while keeping day-to-day operations running smoothly.

In my recent role as a Front Desk Administrator at Vanessa Correa Farmers Insurance, I managed daily office operations—answering phones, scheduling appointments, greeting clients, and assisting with insurance inquiries. I also processed policy renewals, applications, and claims with accuracy, maintained organized client records, and supported data entry and filing while ensuring confidentiality.

I’ve also strengthened my people-and-performance skills through boutique and social media leadership, including managing day-to-day boutique operations, creating engaging social content to increase visibility and sales, and recruiting influencers for the brand. I bring strong communication, problem-solving, and time management—plus certified laser services experience from Beauty Boost Aesthetics.

Experience

Work history, roles, and key accomplishments

Front Desk Administrator

Vanessa Correa Farmers Insurance

Jan 2021 - Jan 2025 (4 years)

Managed daily office operations including answering phones, scheduling appointments, and greeting clients. Assisted with insurance inquiries, processed policy and claims paperwork, maintained confidential client records, and coordinated follow-ups to support customer satisfaction.

Office Administration Appointments Customer Service Data Entry Phone Communication Client Relationship Management Client intake

Social Media Manager

Naturally Queens

Jan 2022 - Jan 2024 (2 years)

Developed and managed social media content to increase engagement and brand visibility. Recruited influencers and produced promotional videos and posts to support marketing efforts.

Social Media Management Content Creation Brand Promotion Marketing Campaigns Community Management

Front Desk & Laser Tech

Beauty Boost Aesthetics

Jan 2022 - Jan 2023 (1 year)

Greeted patients, guided them to treatment areas, and managed client check-ins and check-outs to deliver a positive experience. Provided laser hair removal services while entering treatment details and maintaining safety and satisfaction throughout care.

Patient Check In Laser Hair Removal Treatment Area Photography Safety Compliance Customer Service

Boutique Manager

Bellissima Couture

Jan 2021 - Aug 2022 (1 year 7 months)

Managed day-to-day boutique operations including sales support, inventory oversight, and customer service. Created social media content to increase visibility and assisted customers with selecting clothing and accessories to drive satisfaction and sales.

Customer Service Sales Support Inventory Management Social Media Marketing Content Creation Merchandising Client Styling Assistance Team Leadership

Environmental Service Tech 2

Jackson Madison County General Hospital

Nov 2020 - Jul 2021 (8 months)

Performed cleaning services in high-traffic hospital areas including delivery and mother/baby rooms. Maintained strict adherence to hospital safety and hygiene standards to support patient care and comfort.

High Traffic Area Sanitization Delivery Room Cleaning Mother Baby Unit Support Standards Attention To Detail Team Coordination

Housekeeper

AHC Northbrooke

Jul 2020 - Nov 2020 (4 months)

Maintained a clean and safe environment for residents by meeting high hygiene standards in patient rooms and common areas. Coordinated with healthcare staff to meet cleanliness requirements across medical and personal spaces.

Housekeeping Common Area Sanitation Attention To Detail Cleaning Supplies Handling Time Management