Open to opportunities

K Dombrowe

@kdombrowe

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Tourism operations manager focused on luxury guest experiences and destination delivery.

France

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What I'm looking for

I’m looking for a customer-first tourism or hospitality role where I can lead operations, plan and coordinate travel and destination experiences, and deliver personalised luxury service with strong attention to detail.

I’m a customer-focused tourism and operations professional with extensive experience in international travel, hospitality, luxury guest services, and destination management. I coordinate complex travel arrangements, resolve customer issues, and build strong relationships with clients and partners.

In dive and travel environments, I managed daily operations and customer bookings, supported guests in selecting suitable diving activities and courses, and handled service enquiries and complaint resolution. I also developed marketing campaigns for liveaboard diving trips while working closely with guests, travel agents, and dive industry partners.

More recently, I delivered personalised luxury customer service and managed onboard operations—researching and arranging extras like restaurants, transfers, land excursions, RYA-related dive trips, and spa treatments—while maintaining exceptional attention to detail and confidentiality.

Experience

Work history, roles, and key accomplishments

Chief Stewardess & Operations Coordinator

Superyachts

Jan 2018 - Jan 2026 (8 years)

Researched and arranged extras for boat owner and charter guests, including restaurants, transfers, land excursions, and spa treatments. Delivered personalised luxury customer service while maintaining exceptional attention to detail and confidentiality.

Luxury Services Guest Extras Coordination Attention To Detail Confidentiality Operations Coordination Microsoft Office Word Excel Outlook

Dive Shop/Center Manager

JW Marriott Hotel Sea Bees Diving Co. Ltd.

Jan 2012 - Jan 2013 (1 year)

Managed customer bookings and daily dive operations while assisting guests with selecting suitable diving activities and courses. Resolved customer enquiries and service issues.

Dive Center Operations Guest Service Diving Activity Course Guidance Hospitality German English French

Customer Service & Marketing

Moby Dick Adventures Co., Ltd.

Jan 2009 - Jan 2012 (3 years)

Developed marketing campaigns to promote liveaboard diving trips and worked closely with guests, travel agents, and dive industry partners. Supported customer enquiries, bookings, and promotional activities, and helped strengthen the company’s brand.

Marketing Campaigns Liveaboard Diving Promotion Customer Enquiries and Bookings Brand Building Stakeholder Management Travel Planning

Tour Coordinator Supervisor

Kuoni Travel Ltd.

Jan 2001 - Jan 2003 (2 years)

Planned tailor-made holidays and itineraries and coordinated with hotels, transport providers, and international partners. Delivered excellent customer service throughout the booking process and handled complaints/resolution during coordination.

Itinerary Coordination Complaint Resolution Customer Service Cross Cultural Communication