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K Dixon

@kdixon

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Customer Service Specialist at Häfele America Company processing high-volume orders, quotes, and revisions.

United States

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At Häfele America Company, I process high-volume customer orders, quotes, and revisions, verifying part numbers, pricing, and product availability.

Previously, at Reconsidered Goods, I coordinated educational programming, workshops, field trips, and community outreach. I also maintained the public-facing website and registration systems with updated schedules and event offerings.

At Center for Visual Artists, I designed and implemented instructional plans and supported studio operations. Earlier, as a Sales Associate at Shelf Life Art & Supply Co., I assisted customers and handled inventory and store credit transactions.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Häfele America Company

Feb 2026 - Present (8 months)

Processes high-volume customer orders, quotes, and revisions, verifying part numbers, pricing, and availability. Provides solution-driven support across multiple channels and collaborates with internal teams to resolve fulfillment issues.

Data Entry Order Processing Quote Processes Customer Relationship Management Microsoft Office Cross Functional Collaboration Conflict Resolution Client Communication

Education Program Manager/Coordinator

Reconsidered Goods

Aug 2023 - Feb 2026 (2 years 6 months)

Coordinated operational aspects of educational programming, including workshop scheduling, field trips, private events, and community outreach. Managed logistics for off-site events and maintained the organization's website and registration systems.

Program Coordination Event Planning Community Outreach Website Content Updates Registration Systems Vendor Management Communication Skills

Outreach & Summer Camp Instructor / Studio Assistant

Center for Visual Artists

Jun 2022 - Dec 2023 (1 year 6 months)

Designed and implemented instructional plans for groups of varying ages and skill levels. Managed studio operations, equipment maintenance, facility prep, and supply inventory tracking.

Instructional Design Studio Operations Inventory Management Facility Preparation Group Instruction

Sales Associate

Shelf Life Art & Supply Co.

Jun 2019 - Mar 2020 (9 months)

Delivered direct customer service, assisting patrons with product selection and resolving inquiries. Managed visual merchandising, inventory restocking, and daily financial procedures.

Customer Service Visual Merchandising Inventory Management Point of Sale Financial Procedures

Education

Degrees, certifications, and relevant coursework

The University of North Carolina at Greensboro

Bachelor of Fine Arts, Fine Arts

Activities and societies: Theta Nu Xi Multicultural Sorority Incorporated: Vice President, Secretary, Parliamentarian, Education Chair

Graduated with a Bachelor of Fine Arts in May 2023. Served in leadership roles within Theta Nu Xi Multicultural Sorority Incorporated, including Vice President, Secretary, Parliamentarian, and Education Chair.