Open to opportunities

Kaylynn Levy

@kaylynnlevy

Message

Operations and claims specialist who turns cash and loss data into faster resolutions and cleaner processes.

United States

Message

What I'm looking for

I’m looking for an operations or claims role where I can use data analysis, process improvement, and careful validation to resolve issues quickly, reduce outages/losses, and support customers with clear, compliant communication.

I’m an Operations Specialist focused on keeping cash operations on schedule and handling issues end-to-end. At PAI - ABrink's Company, I ensure cash loads occur as scheduled, escalate and resolve vendor management issues, and validate processor claims and ATM shortages with strong attention to detail.

As a Claims Research Specialist, I manage casualty and cash in transit/cargo claims using multiple data systems. I analyze loss data to identify trends, drive timely resolution and mitigation, oversee monthly internal claims financial processing, and support appeals with deeper research to reach resolution.

My background also includes customer-facing and risk-focused banking roles. I created deposit accounts and credit applications, built relationships for growth as a Personal Banker, and contributed to risk analysis to prevent financial loss and protect business reputation.

Earlier in my career, I combined service with technical troubleshooting and operations. I diagnosed and resolved customer technical issues at Comcast, supported inbound call quality assurance/control, and handled collections and account processing at First Data. I hold a B.S. in Biology and a Certified Notary Public license.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

PAI - A Brinks Company

Jan 2024 - Present (2 years 5 months)

Ensured cash loads are scheduled correctly and escalated/resolved cashload and branch issues. Tracked processor claims and ATM shortages, maintained operational logs and workflows in PAI, and supported organized daily claims processing.

Cash Handling Vendor Management Claims Processing Cash Shortage Tracking

Current

Operations Specialist

Current

PAI - A Brink's Company

Jan 2024 - Present (2 years 5 months)

Ensure cash loads are processed as scheduled and handle escalation to resolve cash/branch issues. Track and report cash outages, validate processor claims and ATM shortages, and maintain up-to-date logs, spreadsheets, and call tickets.

Cash Handling Operations & Support Vendor Management Claims Processing ATM Shortage Tracking Data Reporting Spreadsheets

Current

Claims Research Specialist

Current

Loomis

Dec 2022 - Present (3 years 6 months)

Managed casualty and cash-in-transit/cargo claim transactions across multiple systems and analyzed loss data to identify trends. Drove timely claim resolution by coordinating with districts, processing monthly internal claims payments, and supporting appeals through deeper research.

Claims Management Risk Analysis Payment Processing Appeals Stakeholder Management Process Improvement Data Tracking

Personal Banker

Wells Fargo

Oct 2019 - Dec 2022 (3 years 2 months)

Opened new deposit accounts and originated credit products, leveraging SAFE-registered loan origination knowledge and treasury product understanding. Built customer and business relationships, maintained compliance and risk awareness, and contributed to sales performance by meeting and exceeding quota.

Customer Service Loan Origination Credit Analysis Risk Management Account Management Sales Quota Treasury Products Knowledge Compliance Relationship Building

Technical Support/CAE

Comcast

Jul 2013 - Jun 2019 (5 years 11 months)

Diagnosed and resolved customer technical issues, created new accounts, and transferred services. Recommended additional services, scheduled in-home support when needed, and handled inbound calls with quality assurance and control.

Technical Support Troubleshooting Customer Service Quality Assurance Inbound Calls

First Data Collector

First Data

Oct 2012 - Jul 2013 (9 months)

Collected funds owed by debtors by managing payments and accounts while supporting monthly budget targets. Focused on maintaining accurate account/payment handling to ensure timely collections.

Debt Collection Payment Processing Account Management Budgeting Customer Support Data Management Collections Operations Time Management

Debt Payment Collector

First Data

Oct 2012 - Jul 2013 (9 months)

Collected money owed by debtors by managing payments and account balances. Monitored accounts to support monthly budget targets and maintain timely payment progress.

Cash Handling Accounts Management Payment Processing Budgeting Customer Service Data Reporting Account Reconciliation

Consumer Banker

J.P. Morgan Chase

May 2011 - Jan 2012 (8 months)

Assisted customers with account inquiries and provided service-focused solutions to improve the banking experience. Maintained call control and quality while ensuring accurate handling of customer requests.

Customer Service Account Management Call Quality Assurance Problem Solving client support Relationship Building