Emma Wells

Process insurance settlement payments and assist with life and disability claims. Review claim information, handle account reconciliation, and communicate with customers regarding claims-related needs.

Processed daily banking transactions and provided customer service. Assisted customers with account questions and directed them to appropriate banking resources.

Processed mortgage loan applications and reviewed financial documentation. Verified income, assets, and employment to assess borrower eligibility and coordinated with third parties for closing.

Managed daily branch transaction operations and processed customer transactions including wire transfers. Recognized and prevented fraudulent activity, trained new hires, and created teller schedules.

Maintained accurate daily reports and attendance records. Provided individualized and group support while managing multiple priorities in a fast-paced environment.

Processed cash, check, and credit-card transactions accurately. Resolved customer concerns and assisted with purchases and product questions.

Processed customer payments and provided service across front counter and drive-thru operations. Trained new team members on procedures and customer service.

Completed high school education at Greenwood High School in Bowling Green, Kentucky.