Open to opportunities

Kayla Marie

@kaylamarie2

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Bilingual customer service leader with strong organizational skills.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

My name is Kayla Marie Castro, and I am a dedicated customer service professional with a proven track record of providing exemplary service. With experience as a Customer Service Ambassador and Team Leader at Whataburger, I have honed my ability to work independently and collaboratively within a team. My focus on creating positive customer experiences has been a driving force in my career.

In my role at Home Depot, I further developed my skills in customer service and order fulfillment, utilizing technology to enhance the shopping experience. I am adept at handling confidential information and resolving issues efficiently. My educational background includes leadership and communication training through FCCLA, as well as practical experience in early childhood education and special education volunteer work.

Experience

Work history, roles, and key accomplishments

Team Member

Home Depot

Mar 2024 - Present (1 year 4 months)

Assisted customers with their shopping experience using technology and answered questions about products and services. Handled confidential customer information and records for company deliveries and online purchases.

Customer Service technology assistance Product Knowledge Communication

Customer Service Ambassador and Team Leader

Whataburger

Mar 2022 - Present (3 years 4 months)

Provided exemplary service to create a positive experience for customers. Solved problems concerning staff members and/or customers while maintaining a clean, organized workplace.

Customer Service Team Leadership Problem Solving Multitasking Communication

Education

Degrees, certifications, and relevant coursework

Agua Fria High School

High School Diploma, Early Childhood Education

Activities and societies: FCCLA member, Parapro experience

Participated as an FCCLA member, focusing on leadership, communication, and educational assessment. Completed a two-year credit program in Early Childhood Education, gaining foundational knowledge and practical experience. Also gained paraprofessional experience.

Desert Edge High School

High School Diploma, General Studies

Activities and societies: Special Education Volunteer Work

Engaged in volunteer work supporting Special Education programs. Contributed to assisting students with diverse learning needs and fostering an inclusive environment.