Open to opportunities

Karina Coleman

@karinacoleman

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Dedicated customer service professional with a focus on efficiency.

United States

Message

What I'm looking for

I am looking for a role that allows me to grow my leadership skills while continuing to provide excellent customer service in a supportive environment.

My name is Kariña Coleman, and I am a dedicated customer service professional with a strong commitment to providing exceptional service. With experience in various roles, including team member positions at Chick-fil-A and Panda Express, I have honed my ability to assess and respond to multiple situations simultaneously while maintaining a high standard of service.

Throughout my career, I have consistently delivered high-quality customer experiences, whether assisting guests at Target or managing food preparation at Chick-fil-A. I take pride in my ability to work efficiently under pressure in fast-paced environments, ensuring that every guest leaves satisfied. I am currently pursuing my education at Bellus Academy, where I aim to further develop my leadership and life skills to enhance my career.

Experience

Work history, roles, and key accomplishments

Team Member

Chick-fil-A

Apr 2024 - Feb 2025 (10 months)

Provided exceptional customer service by assisting guests in a friendly, efficient manner. Managed food preparation and assembly, ensuring adherence to company quality standards. Operated cash register and handled monetary transactions accurately.

Customer Service Quality

Guest Advocate

Target

Jun 2021 - Apr 2024 (2 years 10 months)

Delivered high-quality customer service by assisting guests with a positive and welcoming attitude. Processed transactions accurately using the point-of-sale system. Resolved guest inquiries, complaints, and issues to ensure a positive experience.

Customer Service Point of Sale Conflict Resolution Team Leadership Training

Sortation Associate

Amazon

Jan 2020 - Dec 2020 (11 months)

Moved packages from pallets to assigned scan locations. Inspected packaging for defects and damages. Followed company safety guidelines to maintain a secure working environment.

Package handling

Server

Chili's Bar and Grill

Jan 2019 - Dec 2020 (1 year 11 months)

Took orders and catered to guest needs both in person and over the phone. Prepared and organized orders, ensuring that all items were correctly placed in bags. Cashiered guests and ensured their overall satisfaction with their dining experience.

Order Taking Customer Service

Team Member

Panda Express

Jan 2017 - Dec 2020 (3 years 11 months)

Delivered an exceptional Asian dining experience with great customer service. Maintained a clean and organized environment in a fast-paced setting. Handled cash transactions efficiently and accurately during shifts.

Customer Service Time Management