Kayla J

Managed inbound prescription order calls and outbound patient/prescriber communications for payment and prescription verification. Trained new employees, created SOPs, coached teams, and monitored call metrics and quality to meet SLAs.

Handled inbound calls for tax-prep scheduling and supported daily office operations through filing, scanning, and administrative tasks. Matched clients with appropriate tax professionals while maintaining organized office resources.

Managed front-desk operations by greeting visitors and supporting daily center activities. Coordinated food and clothing bank operations, including data entry and scheduling.

Processed applications and answered incoming calls while scheduling loan closings across multiple Kentucky counties. Supported operational efficiency through filing, scanning, and general office administration.

Tutored students in grades 1–5 across reading, math, and science and supported classroom activities for daily learning. Assisted community initiatives including clothing bank, food bank, bill assistance, and summer program operations.

Assisted consumers with Affordable Care Act enrollment by explaining available options clearly and answering support needs. Completed customer support and problem-resolution work with attention to accurate guidance.

Provided technical troubleshooting and guided customers through account setup and device navigation. Participated in quality improvement training to support accurate, effective customer resolutions.

Earned a Bachelor’s Degree in General Studies at Eastern Kentucky University from 2021 to 2023.

Completed an Associate in Science with coursework in GOTS degree and Cosmetology from 2018 to 2019.

Studied Early Childhood Development at Morehead State University from 2011 to 2012.

Graduated from Henry Clay High School with a High School Diploma in June 2010.