Open to opportunities

Kayla Brown

@kaylabrown2

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Dynamic Quality Management Assistant enhancing operational efficiency and compliance.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration, supports continuous improvement, and offers opportunities for professional growth.

I am a dynamic Quality Management Assistant at Alliance Health, where I have developed a proven track record in enhancing operational efficiency and ensuring compliance. My skills in project management and customer service enable me to foster cross-functional collaboration and streamline processes, resulting in improved product reliability and team productivity. I am adept at document management and onboarding support, driving continuous improvement initiatives that contribute to organizational growth.

Throughout my career, I have demonstrated a proactive and goal-oriented approach, known for my reliability and adaptability. I possess excellent time management and problem-solving skills, which I leverage to support executive staff and manage communication channels effectively. My commitment to delivering exceptional customer service and maintaining confidentiality of sensitive information has allowed me to build strong relationships with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Quality Management Assistant

Current

Alliance Health

Jun 2023 - Present (2 years 1 month)

Supported NCQA Accreditation preparation activities and managed NCI Survey distribution, tracking, and collection. Collaborated with cross-functional teams to identify areas for improvement, resulting in enhanced product reliability and ensured compliance with industry standards.

Project Management Compliance Document Management SharePoint)Microsoft Office Customer Service Strategic Planning Data Entry

Administrative Support Specialist

NC State Veterinary Hospital

Feb 2022 - Oct 2022 (8 months)

Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance. Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Workflow Optimization Executive Support Office Administration Recruitment Onboarding Collaboration Data Entry Microsoft Office

Intern- Patient Resource Coordinator

Pretty in Pink

Sep 2021 - Dec 2021 (3 months)

Served as a point of contact with the patient and their healthcare team to facilitate access to foundation services. Handled confidential documents and assisted with patient application process, database entry, and accurate record keeping.

Patient Coordination Confidentiality Document Management Record keeping Communication Healthcare Navigation Patient Support

Patient Care Coordinator

The Smiling Turtle Pediatric Dentistry

May 2021 - Feb 2022 (9 months)

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times. Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

HIPAA)Customer Service Insurance Verification Billing Staff Training Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Old Dominion University

Bachelor of Science, Health Care Management

Grade: Dean's List 2016-2017, Dean's List 2020-2021

Activities and societies: Honoree of The National Honor Society of Collegiate Scholars

Completed a Bachelor of Science in Health Care Management. Recognized as an Honoree of The National Honor Society of Collegiate Scholars. Achieved Dean's List honors in both 2016-2017 and 2020-2021.