Open to opportunities

Kay Kay army

@kaykayarmy

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I am a dedicated senior verification officer and customer service professional.

Jamaica

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What I'm looking for

I am seeking a customer-focused role in a reputable organization that offers growth, leadership opportunities, and the chance to apply verification and technical skills.

I am a dedicated verification officer and customer service professional with experience in address and employment verification, inbound call support, and frontline retail cashiering.

I was named Team Leader for 2023 and promoted to Senior Verification Officer in 2024, supervising junior staff and ensuring accurate verification prior to loan disbursement. My background includes call-center customer service and five years in retail, which sharpened my multitasking and client-relations skills.

I hold a Geriatric Nurse diploma and a Massage Therapy Level 3 diploma, and I am proficient in Microsoft Word, Excel, PowerPoint, Canva, technical writing, and telephone techniques. I seek roles where I can expand my knowledge, take on greater responsibility, and contribute to a reputable organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Verification Officer

Current

Regions Financial Services

Oct 2022 - Present (2 years 10 months)

Verified customer addresses and employment prior to loan disbursement, managed two junior staff, and was awarded Team Leader 2023 and promoted to Senior Verification Officer in 2024.

Verification)Risk Assessment Customer Onboarding Team Leadership Data Entry Microsoft Excel Customer Service Compliance

Customer Service Agent

Ibex Global Solution Ltd

Nov 2018 - Oct 2022 (3 years 11 months)

Handled inbound calls to resolve online shopping and account issues, providing support via CRM and meeting service standards over a four-year period.

CRM Customer Support Troubleshooting Data Entry Microsoft Office Time Management

Customer Service Representative

EasyTel Services Ltd

Jan 2013 - Jan 2016 (3 years)

Assisted clients with online loan applications and account queries via computer support, ensuring accurate application submission to lenders.

Customer Service Data Entry CRM Microsoft Office Client Communication

Cashier

Damion Spence Mini Wholesale

Jan 2008 - Jan 2013 (5 years)

Performed cashiering and retail sales, multitasking between transactions and customer service across a five-year period.

Cashiering Point of Sale Retail Sales Customer Service Cash Management Multitasking

Education

Degrees, certifications, and relevant coursework

Distinction College

Diploma, Geriatric Nursing

2023 - 2024

Diploma in Geriatric Nursing completed from September 2023 to February 2024.

HEART Trust / NCTVET

Diploma, Massage Therapy

2018 - 2019

Completed a Level 3 Diploma in Massage Therapy from July 2018 to March 2019 under HEART/NCTVET.

St. Andrew Technical High School

High School Certificate (CSEC), CSEC Subjects

2013 - 2014

Enrolled 2013–2014 with passes in CSEC subjects.

Kingston Technical High School

High School Certificate (CSEC), CSEC Subjects

2003 - 2006

Completed CSEC subjects including English Language (3), Human & Social Biology (3), Construction Technology (2), Principles of Business (2), and Information Technology (2).