Open to opportunities

margaret jones

@margaretjones1

Message

I am a Quality Control Specialist focused on data accuracy and team leadership.

United States

Message

What I'm looking for

I seek a full-time role with professional challenges where I can apply my interpersonal, time-management, and problem-solving skills; contribute to team success, lead quality improvements, and support excellent customer service.

I am a Quality Control Specialist who leads calibrations, runs meetings, and ensures analysts' work meets strict quality standards while identifying errors and driving process improvements. I bring hands-on experience analyzing data and answering team questions to maintain consistency and accuracy.

Previously I worked as a Project Enrollment Analyst and Registered Medical Assistant, performing document verification, ServiceNow data entry, scheduling, insurance verification, and supervising staff. I hold an Associate in Applied Sciences in Medical Assisting and CPR/First Aid certification, and I prioritize accuracy, customer service, and helping teams achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Specialist

Current

Reli Group Inc.

Dec 2022 - Present (2 years 9 months)

Led quality checks and calibration meetings, analyzed analyst output to identify and correct errors and guided the team to improve workload accuracy.

Data Verification Quality Assurance Document Oversight Team Leadership Data Analysis Microsoft Office Time Management Attention To Detail

Project Enrollment Analyst

Rubix Solutions

Aug 2022 - Nov 2022 (3 months)

Found and corrected errors in enrollment documents and entered data into ServiceNow while supporting document processing and CMS entity searches to ensure accurate records.

Data Entry ServiceNow Data Verification Document Management Attention To Detail Microsoft Office

Registered Medical Assistant

Franklin Square Hospital

Feb 2015 - Mar 2018 (3 years 1 month)

Triaged patients, recorded vitals, administered injections, handled scheduling and insurance verification, and supervised other medical assistants to maintain clinic operations.

Triage Scheduling Insurance Verification Customer Service

Assistant Manager

Harloe Management

Aug 2010 - Feb 2015 (4 years 6 months)

Managed hiring, scheduling, phone support and administrative tasks to support daily operations and staff coordination.

Hiring Scheduling Administrative Support Phone Management Team Leadership Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

Harford Community College

Associate of Applied Science, Medical Assisting

Activities and societies: Medical Assisting certification; CPR/First Aid certified

Associate of Applied Science in Medical Assisting from Harford Community College, awarded May 2015. Includes Medical Assisting certification and CPR/First Aid certification.