Kavvuri vinoj Kumar

KK

Open to opportunities

Kavvuri vinoj Kumar

@kavvurivinojkumar

Front Office Associate with hospitality training, strong guest-service focus and Oracle Opera proficiency.

What I'm looking for

I seek front-office roles where I can deliver outstanding guest experiences, grow into supervisory responsibilities, and work in a supportive, service-driven team environment.

I am a dedicated Front Office Associate with hospitality education and over two years of hands-on experience delivering exceptional guest service in busy hotel environments. I have practical experience with Oracle Opera (PMS), Visionline, Opentec and Microsoft Office, and a track record of smooth check-ins/check-outs, reservation handling, and prompt email correspondence.

I build positive guest relationships through clear communication, attention to detail and efficient problem solving, and I have worked in multicultural settings including properties in India and Dubai. I continuously seek opportunities to exceed guest expectations and contribute to seamless front-desk operations.

Experience

Work history, roles, and key accomplishments

FI

Current

Guest Service Associate

Current

Flora Inn

Apr 2023 - Present (2 years 11 months)

Handled guest issues and resolved concerns to ensure pleasant stays, streamlined check-in/check-out processes, and delivered front desk service that improved guest satisfaction.

Guest Service Reservations Check Out Oracle Opera Complaint Resolution Microsoft Office

CM

Front Office Associate

Courtyard by Marriott

Sep 2023 - Apr 2024 (7 months)

Managed guest arrivals, departures, and inquiries while handling reservations and requests to maintain high levels of guest satisfaction.

Front Desk Operations Reservations Guest Relations Opera Microsoft Office Time Management Team Collaboration

GO

Front Office Intern

Golkonda

Jan 2023 - May 2023 (4 months)

Assisted with front office operations including guest check-ins/check-outs and supported senior staff to learn guest service best practices.

Check Out Reservations Opera Attention To Detail

MW

Front Office Intern

Marriott Whitefield

Sep 2022 - Dec 2022 (3 months)

Gained hands-on experience in guest services and supported daily front desk activities including managing guest requests and reservations.

Guest Service Reservations Front Desk Operations Opera Microsoft Office Customer Service Multilingual Communication

Education

Degrees, certifications, and relevant coursework

SV

Shangrila Institute of Hotel Management, Vijayawada

Diploma in Hospitality and Tourism Management, Hospitality and Tourism Management

2022 - 2023

Completed a Diploma in Hospitality and Tourism Management focused on front office operations and guest service skills.

SV

Sri Srinivasa Junior College, Vissanapetta

Intermediate (BIPC), Biology, Physics, Chemistry (BIPC)

2020 - 2022

Completed Intermediate (BIPC) curriculum with emphasis on biology, physics, and chemistry.

SS

Sri Chaitanya School

SSC (10th Grade), Secondary Education

Grade: GPA: 7.8; 721 marks

Completed SSC (10th Grade) with a GPA of 7.8 and achieved 721 marks.

Tech stack

Software and tools used professionally

Height

Objective

Check

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