Kaushal Baviskar

I’m a results-driven Operations & Customer Support professional with 1+ year of experience in logistics operations, documentation, billing support, and ERP-based business processes within a global MNC. I focus on delivering exceptional customer experiences while keeping processes accurate and compliant.

In my current Associate role at WNS Global Services, I direct global inbound and outbound communications, resolve complex inquiries, and streamline billing workflows within logistics ERP software to reduce errors. I also author and audit shipping records to maintain full SOP and SLA compliance.

I strengthen performance through KPI tracking and cross-functional collaboration, helping teams improve operational TAT. I’m skilled in SAP ERP and multiple CRM/support tools, and I consistently look for process optimization opportunities that increase efficiency.

I also build practical templates to support operations, including a mock Help Center with 15+ SOPs and an Excel logistics dashboard using formulas and Pivot Tables to track transit timelines. I bring strong analytical, communication, and problem-solving skills to every workflow.