Gurucharan Modak
@gurucharanmodak
I coordinate SLA-driven operations, client requests, documentation, and cross-functional issue resolution.
IndiaWhat I'm looking for
I'm currently handling B2B network and connectivity service requests for international telecom clients at Wipro, reviewing technical cases, prioritizing issues, and coordinating timely resolution.
I maintain accurate request documentation, escalation records, and operational updates while communicating clearly with field engineers, internal teams, and business stakeholders.
Previously at House of Edtech, I managed client onboarding, follow-ups, query resolution, records, and coordination with support teams to meet client and internal SLAs.
My operations foundation includes data analysis, inventory flow, billing and invoice tracking, and process-gap research from my internship at Exide Industries. I hold an MBA in Marketing Management and Operations and a BBA in Supply Chain Management.
Experience
Work history, roles, and key accomplishments
Handles B2B network and connectivity service requests for international telecom clients in an SLA-driven environment. Reviews technical cases, routes escalations, and coordinates with field engineers to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Swami Vivekananda Institute of Management and Computer Science
Master of Business Administration, Marketing Management and Operations
Grade: CGPA 7.67
MBA in Marketing Management and Operations with a CGPA of 7.67.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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