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@kaurrajput
Empathetic Technical Customer Service Associate with proven support skills.
I am an empathetic and solutions-driven Technical Customer Service Associate with over 2 years of experience in delivering high-quality support through inbound calls, chat, and email. My journey in customer service has been marked by a proven success in resolving billing and application issues while navigating multiple screens efficiently. I take pride in maintaining strong communication under pressure and have been recognized for exceeding performance targets, ensuring a seamless customer experience.
In my most recent role as a Technical Support Advisor II at Concentrix, I handled inbound calls and live chats for telecom clients, addressing technical and billing issues while maintaining top-tier CSAT scores. My ability to demonstrate active listening and empathy in high-volume customer interactions has been pivotal in my success. Additionally, I have experience as a Customer Service Supervisor, where I led operations and resolved escalated concerns, further honing my skills in conflict resolution and team coaching.
With a postgraduate diploma in International Business Management and a Bachelor of Commerce, I am equipped with the knowledge and skills necessary to contribute effectively to a dynamic remote team. I am ready to bring my dedication and professionalism to new challenges in the customer service field.
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Work history, roles, and key accomplishments
Esso Gas Station & Local Mart
Oct 2023 - May 2025 (1 year 7 months)
Led customer service operations and resolved escalated concerns. Provided technical support for POS systems and ensured transaction accuracy.
Concentrix
Oct 2022 - Sep 2023 (11 months)
Handled inbound calls and live chats for telecom clients, resolving technical and billing issues. Maintained top-tier CSAT scores and met all quality and productivity metrics.
Algonquin College
Feb 2022 - Aug 2022 (6 months)
Assisted students remotely via Zoom and MS Teams, handling queries about systems access and providing troubleshooting support. Completed data entry and administrative coordination tasks with precision.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce
Earned a Bachelor of Commerce degree, assessed as equivalent to a Canadian 4-Year BBA. Developed a comprehensive understanding of business administration and commercial practices.
Postgraduate Diploma, International Business Management
Grade: 3.37 GPA
Activities and societies: Coursework: Project Management, Analytics
Completed a Postgraduate Diploma in International Business Management. Coursework included Project Management and Analytics, providing a strong foundation in global business strategies.
Software and tools used professionally
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