Kaur Rajput

I am an empathetic and solutions-driven Technical Customer Service Associate with over 2 years of experience in delivering high-quality support through inbound calls, chat, and email. My journey in customer service has been marked by a proven success in resolving billing and application issues while navigating multiple screens efficiently. I take pride in maintaining strong communication under pressure and have been recognized for exceeding performance targets, ensuring a seamless customer experience.

In my most recent role as a Technical Support Advisor II at Concentrix, I handled inbound calls and live chats for telecom clients, addressing technical and billing issues while maintaining top-tier CSAT scores. My ability to demonstrate active listening and empathy in high-volume customer interactions has been pivotal in my success. Additionally, I have experience as a Customer Service Supervisor, where I led operations and resolved escalated concerns, further honing my skills in conflict resolution and team coaching.

With a postgraduate diploma in International Business Management and a Bachelor of Commerce, I am equipped with the knowledge and skills necessary to contribute effectively to a dynamic remote team. I am ready to bring my dedication and professionalism to new challenges in the customer service field.