Open to opportunities

Kat User

@katuser5

Message

I support customers through high-volume inquiries, scheduling, and empathetic problem-solving.

United States

Message

What I'm looking for

I'm looking for a remote customer service role where I can support clients through phone, email, or chat, use my communication and problem-solving skills, and contribute to a responsive, service-focused team.

I've supported customers by phone and email in administrative and client-facing environments, managing inquiries, scheduling, documentation, and sensitive concerns with empathy.

In my Administrative Assistant role, I maintained accurate records, supported daily office operations, and improved communication workflows to reduce response delays and improve client satisfaction.

As a licensed cosmetologist and client care specialist, I built long-term client relationships, managed bookings and follow-ups, and delivered personalized service in a fast-paced setting. I'm comfortable supporting international clients and communicating in both English and Spanish from a dedicated remote workspace.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Marlton

Jan 2018 - Jan 2025 (7 years)

Provided day-to-day customer support via phone and email, managing inquiries, scheduling, and documentation. Maintained accurate records and supported office operations with strong attention to detail.

Customer Support Phone Email Scheduling Documentation Record keeping