At TELUS Digital, I evaluated App Store, video, audio, and media search results for accuracy, relevance, and quality in the Swiss market. I also researched content and applied detailed guidelines to assess AI-powered search and content discovery.
At GateGroup, I provided Level 1 IT support through email queues, ServiceNow, and Microsoft Teams. I troubleshot issues across Microsoft products, Windows, macOS, Linux, and basic networking, documenting resolutions and escalating complex cases.
At Luda Partners, I managed client relationships for the UK-Ireland team and helped connect online platforms with physical operations. I also developed sales training materials and worked with internal teams to address client needs.
As a volunteer with All Special Kids, I supported children and teenagers with learning differences and special educational needs at an inclusive bilingual summer camp. I also volunteered with COGAM and tutored English and French as a freelancer.
