At United Healthcare, I register members for hearing benefits and guide them to in-network providers. I resolve member inquiries and contribute to their experience and satisfaction.
As an Administration Assistant at EDSI, I reviewed 50+ weekly applications for accuracy and HIPAA compliance. I also managed patient registration and scheduling tasks.
At Toys R Us, I managed buyer orientation, elevating satisfaction from 80% to 98%. I also helped enhance underperforming stores and resolved customer issues.
As a Letter Carrier at USPS, I delivered mail to rural areas and resolved delivery challenges. I followed maintenance schedules and maintained postal vehicle standards.
