Katleho Moleke
@katlehomoleke
I resolve customer issues across healthcare, collections, and inbound service campaigns.
South AfricaWhat I'm looking for
I've supported customers on U.S. healthcare and U.K. customer service and collections campaigns, resolving inquiries, complaints, and product-related issues with compassion.
At TTEC CX Optimized, I work as a Healthcare Advocate, researching answers, resolving issues before escalation, and maintaining compliance with consumer protection laws. Previously at WNS Global Service, I helped strengthen customer retention, loyalty, and accurate, secure recordkeeping.
My Industrial Psychology background helps me understand customer needs, communicate clearly, and deliver patient, resilient service.
Experience
Work history, roles, and key accomplishments
Handles customer inquiries and complaints for a U.S. campaign, consulting on products with compassion and resolving issues before escalation. Conducts research to provide answers and ensures compliance with consumer protection laws.
Education
Degrees, certifications, and relevant coursework
University of the Free State
Bachelor of Arts, Industrial Psychology
2016 - 2018
Pursued a Bachelor of Arts in Industrial Psychology (Extended Program) but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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