Melanie White
@melaniewhite
Director of Operations with 15+ years scaling multi-site healthcare services through strategy, KPIs, and cost optimization.
United StatesWhat I'm looking for
I’m a Director of Operations with 15+ years of progressive experience specializing in multi-site operations, service-line growth, and cost optimization across multiple industries. Partnering with board-level leadership and executive teams, I convert strategy into measurable outcomes—delivering 15% supply savings, a 10% market-share increase, and a 3% revenue increase while consolidating sites, standardizing processes, and leading 80+ employees across 7 locations.
I’m known for learning fast and stepping into interim roles to stabilize operations, strengthen access and experience, and manage complex 24/7 environments. I lead workforce planning, organizational design, and operational excellence using KPI transparency and systems like Epic, Workday, Kronos, ServiceNow, and Microsoft 365, with sustained regulatory readiness aligned to Joint Commission/OSHA/CDC/CAP/CLIA/CMS.
Experience
Work history, roles, and key accomplishments
Director, Enterprise Lab
Lake Region Hybrid
Jan 2021 - Present (5 years 5 months)
Partnered with executive leadership and the board to define enterprise-wide operational strategy across seven multi-site locations, driving service-line growth and sustainable profitability. Delivered 15% supply cost savings, a 3% revenue increase, and improved peer service outcomes while leading 80+ employees.
Interim Director, Cancer Center
Lake Region Hybrid
Jan 2022 - Jan 2023 (1 year)
Led interim operational stabilization and restructuring initiatives to align cancer center priorities with enterprise objectives. Improved peer service scores by 5% within two quarters while reducing operational risk exposure and strengthening organizational readiness.
HR and Operations Consultant
Jobot
Jan 2021 - Jan 2022 (1 year)
Served in a dual interim-director capacity, overseeing two service lines during organizational transition and aligning operational priorities with enterprise-level objectives. Streamlined policies, processes, and reporting frameworks to improve decision speed, ensure regulatory alignment, and enhance service delivery efficiency.
Directed enterprise-level operations for a multi-site laboratory system supporting acute care hospitals, specialty clinics, and regional facilities. Drove $500K in annual savings by training non-laboratory staff into certified histotechnicians and reduced overhead by $200K by consolidating two sites into a single regional hub.
Directed 24/7 sterile processing operations supporting surgical services across multiple hospital sites, improving productivity and streamlining departmental processes. Managed a $2M capital construction project on time and on budget while maintaining 100% safe operations and enforcing OSHA, CDC, and Joint Commission compliance.
Recruited, onboarded, and integrated 400+ employees within a 10-month period to support systemwide expansion and workforce alignment. Designed engagement, retention, and recognition programs and advised leadership on organizational policies and employee relations, contributing to OhioHealth being recognized repeatedly as a Fortune 100 “Best Places to Work.”
Education
Degrees, certifications, and relevant coursework
Franklin University
Master of Business Administration, Business Administration
Earned a Master of Business Administration (MBA) from Franklin University.
Franklin University
Bachelor of Science, Human Resources & Employee Assistance Programs
Earned a Bachelor of Science degree from Franklin University in Human Resources & Employee Assistance Programs.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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