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Katie User

@katieuser10

Director of Operations at Shiweitian, Inc, overseeing three restaurants and producing concerts for up to 1,300 attendees.

United States

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At Shiweitian, Inc, I oversee operations across three restaurant locations, covering finance, payroll, HR, and day-to-day business functions. I also developed SOPs across the locations and manage payroll and HR operations for 60+ employees.

I produced three company-sponsored concerts serving approximately 500 attendees each and currently lead pre-production for two more, targeting 1,000–1,300 attendees. Earlier, I processed invoices, reconciled accounts, and supported procurement using SAP Business One.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter | Translator

Current

LanguageLine Solutions

Aug 2026 - Present (2 months)

Provided accurate oral interpretation between English, Cantonese, and Mandarin to facilitate clear communication. Translated written documents and handled sensitive information with professionalism.

Interpretation Translation Cantonese Mandarin English Confidentiality Documentation

Current

Director of Operations | Accounting, HR & Events

Current

Shiweitian, Inc

May 2015 - Present (11 years 5 months)

Oversaw day-to-day operations across three restaurant locations generating $4.5M in annual revenue, managing accounting, HR, payroll, events, and purchasing. Developed SOPs and coordinated cross-functional event projects.

Operations Management Accounting Payroll Human Resources Event Management Budgeting Financial Reporting SOP Development Project Coordination Contract Negotiation Marketing Ticketing

Junior Accounting Assistant

American Paper and Plastics Inc

Jun 2015 - May 2016 (11 months)

Processed 60+ invoices daily, matched invoices to purchase orders, and prepared weekly accounts payable reports. Reconciled corporate credit card accounts and resolved payment discrepancies.

Accounts Payable Invoice Processing Reconciliations Financial Reporting Vendor Management

Accounts Payable Specialist

Calibre International, LLC

Dec 2013 - Jun 2015 (1 year 6 months)

Processed 30+ invoices daily, prepared vendor aging and payment reports, and managed weekly check runs. Created purchase orders and recorded inventory transactions in SAP Business One.

Accounts Payable Invoice Processing Vendor Management SAP Business One Purchase Order Bookkeeping Month End Closing

Office Assistant

Golden Felicity, Inc

Aug 2013 - Dec 2013 (4 months)

Performed data entry, bookkeeping, invoice tracking, and payment follow-up. Supported office administration, customer research, freight coordination, and delivery scheduling.

Data Entry Bookkeeping Invoice Tracking Office Administration Freight Coordination Scheduling