Open to opportunities

Daphne D

@daphned

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Multilingual professional with expertise in client-facing roles.

United States

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What I'm looking for

I am looking for a role that values cultural sensitivity and effective communication.

I am a multilingual professional fluent in Cantonese, Mandarin, and English, with a robust background in client-facing roles, communication support, and operations. My experience has equipped me with the ability to convey complex information clearly across cultural and linguistic boundaries. I am eager to leverage my language and interpersonal expertise in a Cantonese interpreter role.

In my recent position as a Chief Household Officer, I provided real-time interpretation for various appointments, acting as a cultural and communication liaison. My previous role as an Enterprise Account Manager at TapClassifieds allowed me to increase client satisfaction by 100% through clear, culturally aware communication. I have also worked as a Freelance Designer and Product Developer, where I developed an online system that significantly improved client order accuracy.

Experience

Work history, roles, and key accomplishments

Current

Chief Household Officer

Current

Full-Time Parent

Jan 2022 - Present (3 years 6 months)

Provided real-time interpretation for medical, educational, and service-related appointments in English, Cantonese, and Mandarin. Acted as a cultural and communication liaison, facilitating positive outcomes in sensitive, high-impact conversations.

Interpretation Cultural Liaison Communication

Enterprise Account Manager

TapClassifieds

Jan 2019 - Present (6 years 6 months)

Increased client satisfaction by 100% through clear, culturally aware communication. Managed diverse accounts, streamlining communication and reducing misalignment.

Account Management Cross Cultural Communication Business Acumen

Freelance Designer & Product Developer

Various Clients

Jan 2016 - Present (9 years 6 months)

Developed an online system that increased client order accuracy and reduced support needs. This role involved working with various clients on design and product development.

Product Development System Design Client Management User Experience

Service Operations Analyst

Retail Solutions Inc

Jan 2015 - Present (10 years 6 months)

Translated business needs into cost-effective, scalable solutions. This involved analyzing operational requirements and proposing efficient strategies.

Business Analysis Operations Solution Design Scalability Cost Optimization

Support Engineer

eHealth Inc

Jan 2014 - Present (11 years 6 months)

Managed customer interactions and escalations using CRM systems, delivering rapid issue resolution within 24 hours. Created analytical reports that informed strategic decisions, contributing to improved customer experience and retention.

Customer Relationship Management (CRM)Technical Support Data Analysis Customer Retention

Education

Degrees, certifications, and relevant coursework

Mission College

Certificate, Web Design

Completed a comprehensive program in web design, acquiring skills in front-end and back-end development, user experience, and graphic design principles.

San Francisco State University

Bachelor of Science, Business Administration - Information Systems

Studied Business Administration with a focus on Information Systems, gaining expertise in business processes, data management, and technology solutions. Developed strong analytical and problem-solving skills applicable to various business environments.