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Katie Chapin

@katiechapin

Learning and development leader at Boulevard designing Elevate Leadership Academy and leading AI literacy initiatives.

At Boulevard, I design and execute Boulevard Elevate Leadership Academy, a manager development program with leadership curriculum, facilitated learning experiences, and practical tools. I also lead organization-wide AI literacy and certification initiatives to support workforce readiness.

Previously at Boulevard, I built onboarding and enablement programs that contributed to a 20% improvement in new-hire retention within the first 90 days, and created training resources that contributed to a 24% increase in software utilization. At Massage Envy, I designed leadership development programs and interactive workshops, with market-specific learning initiatives contributing to a reported 15% increase in sales.

Experience

Work history, roles, and key accomplishments

Current

Staff Program Manager, Learning & Development

Current

Boulevard

May 2025 - Present (1 year 5 months)

Lead employee development, onboarding, and technical enablement programs in a fast-paced SaaS organization. Design and facilitate leadership development experiences and executive offsites, and lead organization-wide AI literacy and certification initiatives.

Learning and Development Program Management Leadership Development Onboarding Technical Enablement AI Literacy Facilitation Stakeholder Management

Education Manager

Boulevard

Nov 2021 - May 2025 (3 years 6 months)

Built onboarding and enablement programs from the ground up, contributing to a 20% improvement in new-hire retention within the first 90 days. Designed and delivered live, virtual, and self-paced learning for internal teams and SaaS customers.

Onboarding Enablement virtual training Self Paced Courses Curriculum Design Stakeholder Partnership Learning Assessment

Senior Manager, Corporate Communications

Massage Envy

Sep 2019 - Nov 2021 (2 years 2 months)

Led executive communications and change initiatives for a distributed network of more than 1,150 franchise locations. Partnered with senior leaders through organizational change, creating leadership presentations and communication plans.

Executive Communication Change Management Leadership Presentations Multimedia Resources Stakeholder Coordination

Marketing Program Manager

Massage Envy

Jul 2019 - Sep 2019 (2 months)

Coordinated cross-functional initiatives and franchise partnerships, aligning communications, delivery milestones, and stakeholder priorities.

Program Management Cross functional Coordination Stakeholder Alignment Communication Skills

Senior Learning Manager

Massage Envy

Jul 2017 - Jun 2019 (1 year 11 months)

Designed and facilitated leadership development programs and interactive workshops at corporate conferences for franchise and corporate leaders. Created market-specific learning initiatives that contributed to a reported 15% increase in sales.

Leadership Development Facilitation Workshop Design Sales Training Performance Needs Assessment