Ivon Boves

Lead front desk operations in a high-volume outpatient orthopedic clinic, coordinating patient and provider schedules, resolving conflicts, and serving as a primary point of contact. Conduct financial discussions, coordinate MRI authorizations, obtain medical records, and support staff training.

Provided professional lash extension and beauty services, educated clients on services and products, and performed classic, hybrid, and volume lash extensions, eyelash perming, and eyebrow perming.

Managed front desk operations including scheduling appointments, answering phone calls, and assisting clients. Educated clients on services and products, resolved issues professionally, and maintained an organized salon environment.

Processed, picked, packed, and shipped medical device orders in a fast-paced fulfillment environment. Downloaded and updated software on hearing aids, prepared and invoiced orders, and maintained accurate records.

Supported patients throughout visits, managed front desk responsibilities including scheduling, phone calls, copay collection, and insurance verification. Assisted physical therapists during treatment sessions and managed office supplies.

Supervised and supported children ages 5–12 in an after-school program, assisted teachers with preschool students, and helped prepare classrooms and supervise group activities.

Earned an Associate of Arts degree.

Completed high school education.