Katia Sarroca

Supervise and support a team of 10 records clerks, develop and track department metrics in Excel to ensure efficiency, and manage bilingual hotline inquiries and secure handling of sensitive records to maintain compliance.

Reconciled, approved, and released funds for skim/scam EBT requests averaging 65 cases weekly, created daily backlog reports, and trained new staff on CalSAWS procedures to improve processing accuracy.

Managed daily incoming checks and warrants, processed certified mail and bank deposits, and supported front counter reception to ensure timely fiscal operations and accurate document handling.

Processed over 350 urgent customer requests weekly via CalWIN/EBT Edge, maintained daily Excel tracking logs and SharePoint postings, and converted manual records to digital to reduce monthly inventory time.

Led bilingual administrative operations, managed a multi-line phone system for ~35 staff, scheduled across eight calendars, and reconciled client accounts and invoices using QuickBooks.

Photographed school sports and graduation events, managed photography crews and equipment, and organized client contact data to support timely delivery of images and services.

Pursuing an Accounting Certificate of Achievement at San Diego Mesa College with expected completion in May 2025.

Completed the Intuit Academy Bookkeeping certificate via Coursera in 2023.

Completed a Social Media Marketing course and certification from eMarketing Institute in 2021.

Earned a Bachelor of Fine Arts in Photography from California State University, Long Beach in 2018.

Awarded an Associate of Science in Photography from El Camino College in 2016.

Completed a Master of English in Media and Arts program at EF International Language School in 2013.