Open to opportunities

Kathya Ahmed

@kathyaahmed

Message

Customer-focused multilingual customer service and operations leader.

Philippines

Message

What I'm looking for

I seek a customer-facing operations or leadership role where I can lead teams, improve processes, and deliver exceptional service while continuing professional growth.

I am a multilingual customer service and operations professional with hands-on experience in B2B and B2C customer relationship management, team leadership, and digital printing operations. I thrive under pressure, lead by example, and consistently deliver high-quality service while managing workflows and resolving customer issues.

My background includes roles as a department head and customer service agent, with responsibilities spanning staff training and management, invoicing, process optimization, and machinery maintenance. I have taught over 260 students online as a freelance German tutor, accumulating 3,000+ teaching hours and earning strong client feedback.

I bring a cheerful, dedicated approach to work, a commitment to cross-functional collaboration, and a desire to expand my skills and grow professionally in customer-facing and operations roles.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

OnlineFactory Asia

Aug 2023 - Feb 2026 (2 years 6 months)

Handled and troubleshot customer complaints, responded promptly to inquiries, and issued invoices for B2C clients while maintaining high service standards across remote channels.

Customer Support Troubleshooting Invoicing B2C CRM English Tagalog

Department Head

Dehaco GmbH

Jul 2018 - Dec 2021 (3 years 5 months)

Led B2B and B2C customer relations, monitored and trained staff and partner companies, supervised printing orders, and managed invoicing and workflow prioritization to improve operations.

Team Leadership Staff Training Invoicing Workflow Optimization

Freelance German Tutor

Self Employed

Jan 2017 - Dec 2019 (2 years 11 months)

Provided online German instruction to 260+ international students, delivering 3,000+ teaching hours and earning 49 five-star reviews for student outcomes and satisfaction.

German Instruction Online Teaching Curriculum Development Lesson planning ESL Methodologies

Digital Printing Employee

Meier Druck AG

Feb 2018 - Jun 2018 (4 months)

Operated digital printing equipment, supported customer interactions (mainly B2C), performed machine maintenance and process optimization to ensure timely production delivery.

Process Optimization Team Collaboration

Digital Printing Employee

Bubu AG

Dec 2017 - Dec 2017 (0 months)

Worked seasonally on digital printing tasks, performed machine maintenance, troubleshooting and various post-press processing to support production peaks.

Troubleshooting Quality Control