cerilyn surban

I am a results-driven customer service professional and a graduate in Hospitality Management. With proven expertise in client relations and remote support, I excel in resolving customer inquiries and managing administrative tasks. My experience has equipped me with strong organizational abilities and technical proficiency, allowing me to deliver exceptional service in multicultural environments.

In my role as a Customer Service Representative at Easy Deutsch, I managed over 50 daily customer inquiries via email, achieving a remarkable 95% customer satisfaction rate. I successfully reduced the average response time to customer emails from 24 hours to just 8 hours, contributing to a 90% issue resolution rate. My efforts in developing standardized response templates improved team efficiency by 30%, showcasing my commitment to enhancing customer service processes.

Beyond my professional experience, I have demonstrated leadership skills through my involvement in Don Bosco Youth Programs, where I coordinated complex events and managed team projects. I am now seeking remote opportunities to leverage my customer service excellence and administrative capabilities while ensuring high client satisfaction.