kathryn brown
@kathrynbrown1
Customer-focused Medicare and claims professional with call-center experience, dispatch precision, and a privacy-first mindset.
United StatesWhat I'm looking for
I’m a customer service and claims professional who helps people navigate important health and insurance needs with a strong privacy mindset. In roles including Licensed Medicare Insurance Agent, Reimbursement Specialist, and Customer Service Representative, I support clients by reviewing information, checking claim status, explaining policy details, and escalating issues when necessary.
I bring experience handling high call volumes and urgent situations—dispatching EMS with clear communication, maintaining accurate records, and working effectively across multiple systems. With HIPAA compliance, medical claims processing, and insurance verification knowledge (including HMO/PPO and Medicare), I’m prepared to deliver accurate, empathetic support in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Verified customer information while maintaining privacy. Updated policy details by adding vehicles and drivers and handling personal information updates using multiple systems.
Reimbursement Specialist
RISRx
Nov 2025 - Mar 2026 (4 months)
Helped clients sign up for a program and checked claim status. Used available resources to find solutions and escalated issues when needed.
Provided personalized insurance solutions based on clients’ individual needs and risk profiles. Educated clients on insurance products and analyzed coverage options to help ensure appropriate protection.
911 Dispatcher
Brown County Public Safety
Aug 2023 - Mar 2025 (1 year 7 months)
Dispatched emergency medical services to locations in a timely and efficient manner. Communicated with EMS personnel, prioritized emergencies by severity, and maintained detailed records of dispatched calls.
Customer Service Representative
Schneider
May 2022 - Aug 2023 (1 year 3 months)
Managed a high volume of incoming calls and emails, meeting or exceeding response-time and resolution performance metrics. Answered customer questions using product knowledge, participated in training, and applied problem-solving skills while maintaining composure under pressure.
Bus Driver
Lamers Bus Lines
Oct 2021 - May 2022 (7 months)
Operated a bus safely and efficiently in accordance with traffic laws and regulations. Completed pre-trip inspections, maintained a clean interior for passengers, and followed procedures for reporting accidents or incidents.
Education
Degrees, certifications, and relevant coursework
Fox Valley Technical College
Associate degree, Criminal Justice
2022 - 2024
Earned an associate degree in Criminal Justice from Fox Valley Technical College from 2022 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring kathryn?
You can contact kathryn and 90k+ other talented remote workers on Himalayas.
Message kathrynGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
