cynthia torres

Responsible for determining member eligibility for the Medicare Savings Program and submitting applications to various counties across 50 states. Ensured members gathered all necessary documentation for submission and notified them of benefit approvals.

Processed 1500 claims daily, meeting a quota of 200 claims per day, and managed special projects. Created SRs for secondary insurance verification, denying claims and billing primary insurance when applicable.

Addressed employee inquiries from UMC hospital, creating and routing tickets for system issues to the appropriate departments. Ensured timely resolution of technical problems.

Scheduled patient appointments for various medical imaging procedures across seven locations and verified doctor's orders and insurance approvals. Managed appointment confirmations, cancellations, and rescheduling.

Assisted customers in the children's department, maintained fitting room cleanliness, and managed sales transactions. Handled customer calls, cash, and register close-outs.

Assisted claimants with filing new, additional, and re-opened unemployment claims, including emergency unemployment compensation. Provided information on claim status, benefits, and updated claimant information.

Processed customer orders over the phone, provided product information, and managed order status inquiries. Handled customer service in both English and Spanish, and performed data entry for warranties and schedules.

Provided customers with bus schedules, quoted prices, and sold tickets over the phone. Assisted with information on bus stations across 50 states.

Completed a diploma program in medical studies. Gained foundational knowledge and skills relevant to the healthcare industry.

Obtained a high school diploma, completing general education requirements.