At Accenture, I resolved 8,750+ support tickets while consistently meeting SLA targets, contributing to a 60% reduction in the daily ticket backlog. I investigated account and application issues using Salesforce, Postman, Splunk, and MATRIXX, and tracked bugs in Jira with developers and internal teams.
At Mas Paints and Chemicals Industries, I analyzed production samples against specifications and coordinated with production and R&D teams to investigate issues. I also maintained batch records and product traceability using PACT ERP.
