At Glass Mountain Capital, I develop and maintain databases that support company operations and decision-making. I also serve as a point of contact between the data entry team and other departments.
In my current role as Client Services | Assistant Operations Manager, I supervise and provide feedback to direct reports. I’ve also trained new staff on billing software and procedures.
At Skycom BPO, I reviewed loss draft claims for accuracy and compliance, resolved discrepancies, and shared quality updates with team leadership. I also trained team members and recommended improvements to procedures.
At ITrade Global, I managed CRM systems and reported daily KPIs using BI tools and advanced Excel. I supported investor account monitoring with MetaTrader 4 and helped qualify leads across English, Italian, Arabic, and Spanish desks.
