Katelyn Solomon
@katelynsolomon
Dedicated administrative assistant with strong customer service skills.
What I'm looking for
I am an experienced administrative assistant with a strong background in customer service and support. Over the years, I have honed my skills in managing inquiries, coordinating schedules, and ensuring smooth operations in various roles. My experience includes working with Salesforce, Freshdesk, and Shopify, which has equipped me with the tools to handle customer interactions efficiently.
In my current role at DTF Superstore, I manage customer service inquiries and oversee the logistics of freight operations. My ability to negotiate rates and communicate effectively with clients has contributed to the success of our operations. I take pride in my attention to detail and my commitment to providing exceptional service, which has been a consistent theme throughout my career.
With a passion for helping others and a knack for problem-solving, I am eager to bring my skills to a new opportunity where I can continue to grow and make a positive impact on the team and clients alike.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
DTF Superstore
Feb 2022 - Present (3 years 4 months)
Manage customer service inquiries through various platforms, ensure accurate stock levels, coordinate freight assignments, and handle clerical tasks. Responsible for scheduling onsite technicians and maintaining communication with clients.
Front Counter Associate
Lapels Dry Cleaning
Oct 2021 - Feb 2022 (4 months)
Performed daily operations including sorting and inspecting clothing, assisting customers with inquiries, and ensuring timely service for pick-up and drop-off.
Customer/Merchant Services Representative
APS Payments/Repay
Dec 2020 - Oct 2021 (10 months)
Managed Salesforce cases, handled customer inquiries regarding transactions and chargebacks, and became proficient in various business portals and software.
Customer Service Representative
Formal Fashions Inc
Feb 2019 - Oct 2020 (1 year 8 months)
Assisted clients with product orders, accommodated special needs, and maintained knowledge of company products to enhance customer support.
Front Counter Associate
Delia’s Cleaners
May 2018 - Jan 2019 (8 months)
Responsible for opening and closing the store, managing customer membership bags, and educating customers on discounts and offers.
Point of Sale Technical Support Representative
TSYS
Mar 2017 - May 2018 (1 year 2 months)
Specialized in POS system installation and maintenance, provided technical support to merchants, and managed help desk operations.
Education
Degrees, certifications, and relevant coursework
Katelyn hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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