John Abel Lopez

I am a dedicated professional with a strong focus on uncovering trends, solving problems, and creating insightful reports that effectively communicate findings to both technical and non-technical stakeholders. My experience spans across roles in technical support and executive assistance, where I have consistently demonstrated my ability to optimize processes and improve data quality.

During my tenure as a Senior Technical Support at Ibex Global, I successfully onboarded and trained over 100 team members, ensuring their productivity and knowledge. I exceeded client-specific service level agreements and achieved high performance in key metrics, driving a 20% improvement in team results each quarter through data analysis. As an Executive Assistant, I maintained and grew client relationships while managing data analytics for sales reports, ensuring accuracy and confidentiality in all data management processes.