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Kassidy Smith

@kassidysmith

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Customer Service, Quality Assurance and Billing Specialist

United States

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What I'm looking for

I seek a role that fosters social interactions and supports my independence.

My professional career has been dedicated to nurturing my love for connecting with people from different backgrounds, and getting to the root of how I can improve their experience. I’m seeking a fully remote job that will allow me to excersize these skills from the comfort of my home.

Experience

Work history, roles, and key accomplishments

QA Trainer

Ria Money Transfer

Nov 2023 - Oct 2024 (11 months)

As a QA Trainer, I ensured that Kroger associates follow proper procedures and practices to comply with Federal Money Laundering Laws. I planned visits to over 150 Kroger stores across Colorado, Utah, and Wyoming, providing transaction assistance as needed.

Quality Assurance Training Compliance Customer Service Problem Solving Communication Time Management

Customer Service Billing Representative

Spectrum Internet & Cable

Dec 2022 - Jul 2023 (7 months)

Provided customers with accurate information regarding billing concerns, service problems, and account maintenance. Responsibilities included explaining billing statements, applying credits, and resolving issues through offline support.

Customer Service Billing Account Management Problem Solving Communication Research Conflict Resolution

Advanced Plasma Center Technician

Biolife Plasma Services

Jul 2020 - Dec 2022 (2 years 5 months)

Assisted leads and supervisors by addressing daily operational needs in various departments, including Phlebotomy and Sample Processing. Trained new phlebotomists in venipuncture procedures and standard operating procedures.

Training Teamwork Flexibility Customer Service

Cocktail Waitress

The Gold Room

Sep 2019 - Jan 2020 (4 months)

Conducted full service during live entertainment, upselling food and drink specials while maintaining a clean and inviting dining area. Provided excellent customer service in a fast-paced environment.

Customer Service Upselling Communication Time Management Teamwork Multitasking

Assistant Manager

Jimmy John’s

Sep 2017 - Jul 2018 (10 months)

Managed daily operations by overseeing food preparation and ensuring quality service. Monitored sales projections and inventory to optimize labor and profits.