Brittney Corbin
@brittneycorbin
Customer service expert with strong training and administrative skills.
What I'm looking for
As a dedicated Customer Account Advisor at Consumer Cellular, I pride myself on delivering exceptional customer service and addressing concerns effectively. My experience spans various roles, including administrative coordination and HR assistance, where I have honed my skills in communication, organization, and problem-solving.
Throughout my career, I have successfully conducted training sessions, managed employee records, and facilitated orientations, ensuring a smooth onboarding process for new hires. My analytical abilities have allowed me to revitalize programs and improve performance metrics, contributing to the overall success of the organizations I've worked with.
Currently pursuing a Bachelor's degree in Psychology with a minor in Social Work, I am passionate about mental health advocacy and volunteer with NAMI, facilitating support groups and organizing community outreach events. I am eager to leverage my skills and experiences in a dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Account Advisor
Consumer Cellular
May 2022 - Present (3 years 1 month)
Deliver exceptional customer service over the phone, addressing concerns related to billing, porting, and renewals while navigating various programs to assist customers.
Facilitator
NAMI
Dec 2020 - Present (4 years 6 months)
Facilitate mental health group sessions and assist in organizing community outreach events to promote mental health awareness.
Administrative Office Coordinator/HR Assistant
Sevita
Nov 2021 - Apr 2022 (5 months)
Conduct interviews, maintain employee records, produce background checks, and coordinate training for new employees while ensuring smooth organizational operations.
Quality Assurance Performance Administrator
Bluegrass Cellular
Sep 2018 - Mar 2021 (2 years 6 months)
Revitalized the Call Monitoring Program, analyzed business needs, scored interactions, and developed performance improvement programs while engaging with agents.
Customer Support Training Specialist/Coordinator
Bluegrass Cellular/Verizon
Mar 2020 - Aug 2021 (1 year 5 months)
Facilitated virtual training sessions, assessed training evaluations, processed high-level reporting, and assisted in teaching customer experience to new employees.
Customer Service Representative III-Quality Analyst
Bluegrass Cellular
Jan 2014 - Sep 2019 (5 years 8 months)
Utilized advanced reporting to enhance call center processes, reviewed promotions, and assisted in creating performance reports for district leadership.
Education
Degrees, certifications, and relevant coursework
Brittney hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
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