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a france

@afrance

Client Success Associate at Xeron Clinical Laboratory who created a client portal training manual and trains clients on the LIS.

United States

Message

At Xeron Clinical Laboratory, I support client accounts by handling inquiries and tracking requests through resolution in Zendesk. I created a client portal training manual and frequently train clients on the laboratory information system and portal.

I also train new employees on laboratory systems, specimen handling, procedures, and HIPAA requirements. My earlier restaurant experience at Cheryl's Global Soul and TGI Friday's included customer service, employee training, and day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Client Success Associate

Current

Xeron Clinical Laboratory

Jan 2019 - Present (7 years 9 months)

Handles client accounts, calls, emails, reports, and inquiries, providing white-glove service to high-priority clients. Trains new employees and clients on laboratory systems and HIPAA requirements, and created a training manual for the client portal.

Zendesk Jira Excel HIPAA PHI Customer Training Corporate Trainer Quality Assurance

Manager / Head Server / Bartender

Cheryl's Global Soul

Jun 2012 - Sep 2018 (6 years 3 months)

Managed day-to-day customer service in a busy restaurant, handling customer concerns and multiple priorities. Trained and supported new employees on procedures and systems, and managed inventory and daily operations.

Customer Service Training Troubleshooting POS Inventory Management

Server / Bartender

TGI Friday's

May 2010 - Jun 2012 (2 years 1 month)

Provided customer service in a fast-paced environment while managing multiple customer requests. Assisted with training new employees and supported catering and special events.

Customer Service Training Teamwork