Kashuke Kevin
@kashukekevin
Dedicated Customer Care Specialist with a stellar satisfaction record.
What I'm looking for
I am an extremely dedicated and detail-oriented Customer Care Specialist with a proven track record of achieving high customer satisfaction. My experience spans various roles where I have honed my skills in active listening, complex problem-solving, and effective communication. I pride myself on my ability to handle customer inquiries and complaints with a positive and service-focused approach.
In my recent role at Mukuxxy Tours & Travel, I provided on-site and technical support, ensuring that customer needs were met promptly and efficiently. I also gathered customer information and educated them on product usage at Business Links & Connections, further enhancing my ability to connect with clients and understand their needs. My commitment to excellence in customer service drives me to continuously improve and adapt in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Field Agent
Business Links & Connections
Mar 2024 - Mar 2024 (0 months)
Responsible for customer account initialization and gathering customer information. Educated customers on the usage and functionality of the FlexiPayApp.
Customer Care Specialist
MukuxxyTours & Travel
Jul 2023 - Jan 2024 (6 months)
Provided on-site and technical support, responding to customer inquiries regarding product operation. Ensured customer satisfaction by effectively handling complaints and inquiries.
Education
Degrees, certifications, and relevant coursework
Buloba Royal College
Uganda Certificate of Education, General Education
Completed the Uganda Certificate of Education, which is a key qualification for secondary education in Uganda.
Inductory Carrier Institute
Certificate in Cargo, Logistics
Completed a Certificate in Cargo, focusing on the fundamentals of cargo handling and logistics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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