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Kashish Rawal

@kashishrawal

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HR administration and people operations candidate who managed 50+ clients and increased repeat business by 20%.

India

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What I'm looking for

I'm seeking fully remote HR or People Operations work during Indian working hours, with reasonable overlap as required. I’m comfortable working independently, sharing regular written updates, tracking actions, and learning new systems.

At Fermat Prime, I managed communication, support, and follow-up for a portfolio of 50+ active clients. I resolved 95% of concerns at first interaction and increased repeat business by 20% through proactive, personalised follow-up.

I collaborated with sales and support teams on retention strategies, contributing to a 15% reduction in client churn. That work strengthened my experience coordinating people-facing processes and keeping follow-up on track.

During my psychology internships, I prepared case notes and documentation under supervision, handled sensitive information confidentially, and recorded observations within structured settings. I also gained introductory exposure to psychometric assessment administration and scoring.

As a Psychology Lecturer at Dawar's Trust Academy, I coordinated lessons, schedules, and learning resources, and maintained academic records using Excel-based tracking. I'm transitioning into HR and People Operations, bringing an MSc in Psychology, advanced-level Human Resource Management and EDI training, and experience with accurate records and administrative coordination.

Experience

Work history, roles, and key accomplishments

Client Retention Manager

Fermat Prime

Nov 2023 - Sep 2025 (1 year 10 months)

Managed a portfolio of 50+ active clients, coordinating communication and support to maintain satisfaction. Resolved 95% of client concerns at first interaction and increased repeat business by 20% through proactive follow-ups.

Client Communication Active Listening Problem Solving Follow up Retention Strategy Collaboration Excel

Neuropsychology Intern

BLK Super Speciality Hospital

May 2025 - May 2025 (0 months)

Recorded behavioral and clinical observations accurately in a multidisciplinary environment. Collaborated with a team, following structured procedures and strengthening documentation and communication skills.

Documentation Observation Multidisciplinary Collaboration Communication Skills Procedures

Psychology Intern

Mind Ease Mental Health Clinic

Dec 2024 - Dec 2024 (0 months)

Supported preparation of case notes and documentation under supervision, maintaining accurate records. Handled sensitive information with confidentiality and developed active listening and rapport-building skills.

Documentation Confidentiality Active Listening Rapport Building Psychometric Assessment

Psychology Lecturer

Dawar's Trust Academy

Jan 2024 - Jan 2024 (0 months)

Coordinated and delivered Psychology and English lessons across multiple cohorts, managing schedules and resources. Conducted assessments and maintained academic records using Excel-based tracking.

Teaching Curriculum Delivery Assessments Excel Record keeping Scheduling

Volunteer

The Earth Savior Foundation

Oct 2023 - Oct 2023 (0 months)

Supported daily operations for 40+ residents, providing timely assistance and coordination. Contributed to a 30% increase in volunteer engagement through awareness activities.

Operations Support Coordination Communication Skills Stakeholder Engagement

Social Work Volunteer

Surjana Charitable Trust

Oct 2022 - Oct 2022 (0 months)

Supported an entrepreneurship workshop impacting 50+ women through outreach and coordination. Provided personalized support to children's learning and wellbeing.

Outreach Coordination Participant Engagement Communication Skills Support