Open to opportunities

Kasey Marshall

@kaseymarshall

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Psychology graduate student specializing in Industrial-Organizational Psychology.

United States

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What I'm looking for

I am looking for opportunities that allow me to apply my psychology expertise in consumer behavior and strategic marketing, fostering a collaborative and innovative company culture.

I am a dedicated Psychology graduate student with a specialization in Industrial-Organizational Psychology, focusing on consumer behavior and strategic marketing. My academic journey has equipped me with a robust understanding of research methodologies, statistical analysis, and data visualization, particularly in health-related initiatives. I am passionate about utilizing data-driven insights to develop impactful solutions that align with consumer needs and advance both health and business objectives.

Throughout my professional experiences, I have honed my skills in CRM management and behavioral insights analysis. My role as a Sales Agent at Teleperformance USA allowed me to leverage CRM systems to enhance customer interactions and identify opportunities for team improvement through data evaluations. Additionally, my time at SOVAH Health provided me with valuable experience in customer service and support, ensuring a smooth experience for hospital guests.

As I pursue my Master of Science in I.O. Psychology, I am eager to apply my knowledge and skills in a dynamic work environment where I can contribute to strategic marketing initiatives and consumer behavior research. I am committed to continuous learning and professional development, as evidenced by my certifications in social and behavioral research.

Experience

Work history, roles, and key accomplishments

Sales Agent

Teleperformance USA

May 2021 - Present (4 years 2 months)

Leveraged CRM systems to oversee customer interactions and coordinated meetings with prospective clients. Conducted regular evaluations of sales data to pinpoint opportunities for enhancing team achievement.

CRM Systems Sales Data Analysis Client Relationship Management Interpersonal Skills Sales Strategy

Hospital Valet

SOVAH Health/Parking Management Company

Aug 2019 - Present (5 years 11 months)

Offered comprehensive information to guests regarding hospital amenities and processes. Accompanied travelers to and from the hospital entrance, providing assistance to handicapped patients.

Customer Service Communication

Apparel Associate, Shoe Associate

Dick's Sporting Goods

Feb 2017 - Present (8 years 5 months)

Analyzed historical sales data to predict future demand trends and curated strategic product placements to boost market penetration. Conducted gait analysis to evaluate biomechanical aspects of customers' feet.

Sales Data Analysis Market Penetration Gait Analysis Competitor Analysis

Key Holder/Sales Associate

PacSun

Apr 2016 - Present (9 years 3 months)

Developed dynamic visual merchandising strategies to create captivating displays. Increased sales by offering personalized suggestions based on product expertise.

Visual Merchandising Product Knowledge Customer Service

Cashier Trainer, Dining Room Hostess

Chick-fil-A Inc.

Jul 2015 - Present (10 years)

Enhanced team performance and customer satisfaction through training sessions. Engaged in community outreach events, promoting Chick-fil-A's values locally.

Customer Satisfaction Community Outreach

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Master of Science, I.O. Psychology

Currently pursuing a Master of Science in Industrial-Organizational Psychology. Expected to graduate in 2026.

Southern New Hampshire University

Bachelor of Arts, Psychology W/ Con. in Forensic Psychology

Grade: President's List Honor Roll

Activities and societies: President's List Honor Roll, Multiple Thesis Essays & Capstone Projects

Completed a Bachelor of Arts in Psychology with a concentration in Forensic Psychology. Achieved President's List Honor Roll and completed multiple thesis essays and capstone projects.

Virginia Commonwealth University

No Degree, Psychology

Grade: Honor Roll

Activities and societies: Honor Roll, Mentored at George W. Carver Elementary

Undertook some college coursework towards a Bachelor of Arts in Psychology. Achieved Honor Roll and mentored at George W. Carver Elementary.

Tunstall High School

Advanced Diploma, General Studies

Grade: Honor Roll

Activities and societies: 1st Place District FBLA Banking & Financing Systems Recipient, Honor Roll, Completed professional development in Marketing

Obtained an Advanced Diploma. Awarded 1st Place in District FBLA Banking & Financing Systems and was a recipient of the Honor Roll. Completed professional development in Marketing.