KSkartik singh
@kartiksingh
Detail-oriented virtual assistant and customer success specialist in fintech.
IndiaWhat I'm looking for
I am a detail-oriented, client-focused virtual assistant and customer success specialist with over three years of experience across fintech, technology, and service industries. I specialize in client communications, administrative support, and resolving complex queries with a strong emphasis on compliance and accuracy.
At Revolut I supported clients via chat, email, and calls, handling AML and financial-crime related queries while delivering timely, compliant resolutions; previously I provided real-time floor support and documented account trends to improve service at Admiral Solutions and Concentrix.
I bring proficiency in Google Workspace, MS Office, CRM tools like Salesforce and HubSpot, strong multitasking and problem-solving skills, and a customer-first mindset seeking to contribute expertise as a Virtual Assistant in a growth-oriented team.
Experience
Work history, roles, and key accomplishments
RESupported clients via chat, email, and calls on AML and FinCrime issues, delivering timely resolutions while ensuring compliance with banking regulations and improving customer trust.
Customer Service Associate
Admiral Solutions
Aug 2022 - May 2024 (1 year 9 months)
Provided real-time floor support, documented client account trends, and collected feedback to drive service quality while maintaining accurate databases and resolving client issues.
COHandled escalation chats and regular service interactions, strengthened customer loyalty through follow-ups and personalized care, and resolved queries promptly with accurate solutions.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Information Technology Bangalore
Post Graduation
Completed a postgraduate program at IIIT Bangalore in 2025.
Institute of Hotel Management, Catering & Nutrition (IIHM) Delhi
Bachelor in Hotel Management, Hotel Management
Completed a Bachelor in Hotel Management at IIHM Delhi, focusing on hospitality operations and customer service.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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